• Total Satisfaction Guarantee – we aim to provide excellent customer service at all times.  If you are not happy with an item you have purchased from us, you can return it within 60 days, together with your receipt as proof of purchase, and we will exchange it or provide you with a refund.

• Price Match Guarantee – we will guarantee to match the price on any like for like product.  If within 60 days you can find the same product that you purchased from us for sale at a cheaper price at another retailer then we will provide you with a refund for the price difference.

If you would like more information about any of our guarantees just call into Gloucester Vision Centre and talk to a member of staff.


CV-19 Contingency Service

We are able to offer an emergency service for the following optical services: 

  • Urgent eye or vision related problems
  • Lost or damaged spectacle replacements or repairs
  • Contact lens supply
  • GP referrals or recommendations
  • Collection of outstanding goods

Please note:

All initial consultations will be by telephone. An agreed action plan will be initiated with a view to minimise direct contact for yours and our safety.

Please call 01452 410 494 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone will be manned between:
9.00 - 17.00 | Mon - Fri
9.00 - 16.00 | Sat